Who should outsource?
Outsourcing has grown quite substantially over the years. Although it’s a rather diverse industry, many people still find themselves asking, who should outsource? Any business can outsource a variety...
Strategies to Build Employee Experience
Every business needs a good team to succeed. With that in mind, you should know that having a good team isn’t just based on the skills your employees...
Tips for effectively managing remote employees
Are you still navigating your way around managing your business and employees from home? If you’re here and looking for some help, read on to discover our tips...
How to support employees working from home
As the year goes on and we are nearing the end of 2020, it’s safe to assume many employees will continue working remotely. As a business owner, it’s...
Why do companies offshore to South Africa?
The BPO (Business Process Outsourcing) is an old and ever-changing industry. Over the last few years, Cape Town has become known as the fastest-growing BPO location of choice. You’re...
Questions to help build your business strategy
Hello! We imagine you are here because you want to learn how to build a business strategy. Whether you’re a business owner, manager or starting up your own...
Business trends to look out for in 2020
Business is an ever-changing environment in all industries. Did you know that staying on top of the latest trends is a great way to stay ahead of your...
Top 10 frequently asked questions about outsourcing
If you’re a business owner, run a business or work in a business environment, you’ve probably heard about outsourcing in one way or another. In this article, we’ll have...
Addressing skills gaps in your company
We all want our business to run well and our employees to hone their skills to the best of their ability. Sometimes you are faced with the need...
The changing BPO landscape: Outsourcing complex activities
As new technology advances and is introduced to a broader scale of businesses, these industries and business niches make an effort to accommodate the changes. The BPO industry...