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call centre in south africa

Incorporating Call Centre Solutions in Your Business

Do you have a call centre in South Africa? Or perhaps you’re considering outsourcing your call centre services in South Africa. Any business owner or manager knows that...


bpo call center outsourcing

How Outsourcing Your Call Centre Can Enhance Customer Retention

We have written about customer retention and call centre outsourcing separately before. Now, it’s time for us to discuss the two together. Interested in learning about how outsourcing...


outsourcing south africa

BPO vs KPO: What’s the difference between them?

There are a few branches of outsourcing available out there, and it’s helpful to know the difference. BPO and KPO outsourcing are among the most common, but what’s...


customer reviews

Top Ways to Collect Reviews for Your Business

It’s important to collect reviews for your business to improve customer trust. Your business is an important and big investment, so of course, you need to do all...


business trend

Top outsourcing trends for 2022

The outsourcing market is expanding, and these top outsourcing trends will help you understand why. More and more businesses and organizations are choosing to outsource services. Therefore, outsourcing...


outsourcing in south africa

BPO industry growth and reputation in South Africa

The BPO industry in South Africa has risen in global popularity over the years. Businesses of all kinds and backgrounds have gotten to know South Africa’s BPO outsourcing...


outsourcing customer service

Inside Outsourcing: How Does Outsourcing Customer Service Work

Outsourcing is a broad and in-depth industry with many sectors. One of the most popular services to outsource is customer service. In case you’re unfamiliar with the term,...


business solutions

Are the benefits of Business Process Outsourcing the missing puzzles to your business success?

(Part 1) Leading a business to success can be very challenging and sometime even daunting with all the different essential factors that can either make or break a company....


black-friday tips

Black Friday: Tips to Help Businesses Boost Sales and Cope

It’s that time of year again and Black Friday is right around the corner. For most businesses, this is a time of dread. There is so much to...


mango5 modern business

How the Pandemic Has Shaped Modern Business

With 2021 coming to a close, many businesses are reflecting on the last year and how the pandemic has shaped modern business. When we say modern business, we are...