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AI is affecting contact centres

How AI is affecting contact centres

Have you ever wondered how artificial intelligence (AI) is affecting the contact/call centre industry? If your answer is yes, you’ve come to the right place. We’ll be taking a...

Increase business productivity

How to maximise productivity by focusing on your core business function

As a business owner or manager, or both, you already have a lot on your plate. Your task list is full, your responsibilities feel endless, and your staff...

Customer satisfaction

Benefits of web chat – How to increase customer satisfaction via web chat / live chat

Times are changing and if you want your business to succeed in the modern world, it’s important you adapt to and implement the many changes in new technology...

Customer Service Department

How to grow your customer service department and minimize the impact on your profits

Customer service is a big part of business functionality and it is important that your customer service department is professional, educated and reliable. For any business, big or...

Excellent Customer Service

Are you having important conversations with your customer? – How to retain your customers through excellent customer service

Running a business is both challenging and stressful. Therefore, it’s important to remember what keeps your business flourishing – the customers! In every company, and every business; big...

Benefits of BPO to Cape Town

Benefits of BPO to Cape Town, South Africa

The Business Process Outsourcing (BPO) sector in South Africa is thriving – experiencing rapid growth with more than 222 500 jobs created. There are many great factors that aid...

Bpo call centres in Cape Town

Bpo call centres in Cape Town

Mango 5 is a full solution outsourced contact centre based in Cape Town.