cape town call centre south africa

The Business Process Outsourcing (BPO) sector in South Africa is thriving – experiencing rapid growth with more than 222 500 jobs created. There are many great factors that aid in Cape Town, South Africa being your best choice for outsourcing your business. With benefits such as well-spoken English in a neutral accent to beneficial time zones for USA, AUS, EU and UK and higher savings, there are truly some noteworthy benefits for your business in South Africa.

According to multiple sources, Cape Town is fast becoming a destination of choice for offshore outsourcing. Here’s why:

Benefits of outsourcing to South Africa

  • Fluent English, Diverse International Languages & Neutral Accent
  • Time Zone
  • Cost-Effective Labour
  • 24/7 Support
  • A Select, Skilled Talent Pool
  • Advanced Technology & Infrastructure

Let’s take a more in-depth look into each of these points and get a better understanding of how they are beneficial for you in a positive way.

call centre staff cape town

Fluent English, Diverse International Languages and neutral accent:

South Africa has 11 official languages with English being the first or second spoken language throughout the country. Many other major foreign languages are also spoken in South Africa; these include German, French, Italian, Portuguese and Greek. But what makes Cape Town a popular choice for outsourcing is the clear, neutral and easy to understand English accent. This is extremely beneficial for international clients as the call centres, customer service, and help desk employees are easy to understand.

Time Zone:

Cape Town and Europe are on very similar time zones with a 2-hour difference being the maximum, depending on seasons. Cape Town is also located in a great position to offer 24/7 customer support to the US and Australia. For this reason, it makes it far more convenient for international businesses looking to outsource without losing any business hours to the time difference.

Lower Costs & Cost-Effective Labour:

Outsourcing in South Africa can save your business money – with significantly lower labour costs than that of the US, AUS and UK, South Africa is an affordable and popular choice of location for many international businesses and investors looking to outsource with lowered operating costs.

24/7 Support:

Mango5 is available 24/7 and 365 days a year. We are always operational and able to support call centres after hours and on weekends whilst lowering operating costs. This means offering support whenever you or a customer needs it, so you never lose out on business. This 24/7 support is an advantage for international clients as it’s more expensive to operate after working hours in house making it far more cost-effective to outsource this offshore.

Skilled Talent Pool:

Did you know that the University of Cape Town (UCT) is South Africa’s highest ranking university, and ranked 156th (in 2019 at the time of this article) in the world university rankings? The Western Cape also held the top spot for the overall matric pass rate in South Africa in 2018 – this means a good sum of skilled employees for clients. South Africa is also known as the internationally renowned Legal Process Outsourcing (LPO) destination.

cape town buildings

Advanced Infrastructure:

One of Cape Town’s most notable qualities is its infrastructure and climate. With world-class education, health, roads, entertainment and power throughout the city, this beautiful town is a favourable outsource location for international businesses. South Africa is also described as having cultural similarities to that of Australia, UK and the US.

Conclusion

South Africa is a popular location of choice for outsourcing. With very substantial benefits of BPO to Cape Town, South Africa, you can save on business expenses by choosing a strategically located outsource location for 24/7 customer support, inbound calls, web chat and help desk for your company or business.

Rated one of South Africa’s best outsourcing companies, we at Mango5, offer “A Grade Service” and results. Our international experience ensures value for money for our clients and a first-world service ensuring precise insights into the channels of their business and a positive work environment.