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BPO South Africa

Why do companies offshore to South Africa?

The BPO (Business Process Outsourcing) is an old and ever-changing industry. Over the last few years, Cape Town has become known as the fastest-growing BPO location of choice. You’re...


Call Centre Employee

How BPOs and call centres can adapt to working from home

For many, working from home has become the new normal. Able businesses have been encouraged to continue their services by allowing their employees to work from home. It’s a...


Business Strategy

Questions to help build your business strategy

Hello! We imagine you are here because you want to learn how to build a business strategy. Whether you’re a business owner, manager or starting up your own...


Business trends

Business trends to look out for in 2020

Business is an ever-changing environment in all industries. Did you know that staying on top of the latest trends is a great way to stay ahead of your...


Faq about outsourcing

Top 10 frequently asked questions about outsourcing

If you’re a business owner, run a business or work in a business environment, you’ve probably heard about outsourcing in one way or another. In this article, we’ll have...


Addressing skills gaps

Addressing skills gaps in your company

We all want our business to run well and our employees to hone their skills to the best of their ability. Sometimes you are faced with the need...


Outsourcing BPO

The changing BPO landscape: Outsourcing complex activities

As new technology advances and is introduced to a broader scale of businesses, these industries and business niches make an effort to accommodate the changes. The BPO industry...


AI is affecting contact centres

How AI is affecting contact centres

Have you ever wondered how artificial intelligence (AI) is affecting the contact/call centre industry? If your answer is yes, you’ve come to the right place. We’ll be taking a...


Increase business productivity

How to maximise productivity by focusing on your core business function

As a business owner or manager, or both, you already have a lot on your plate. Your task list is full, your responsibilities feel endless, and your staff...


Customer satisfaction

Benefits of web chat – How to increase customer satisfaction via web chat / live chat

Times are changing and if you want your business to succeed in the modern world, it’s important you adapt to and implement the many changes in new technology...